FAQ

We really don’t think you will have any leftover goodies, but just in case you do, our goodies remain fresh for 1 to 6 mths. The “best before” dates of all our products will be labelled on the packaging. All our products are made with strict quality controls.

We have vegetarian-friendly options. All our products are AVA (Agri-Food & Veterinary Authority of Singapore)-approved and most of them have Halal Certification accreditation from Malaysia and Good Manufacturing Practice (GMP) accreditation, please refer to details on the product description for the detailed accreditation of each product.

Our cookies are all made with our proprietary home recipe. To ensure that we comply with strict quality control standard and to meet the high demand, part of the process is semi-automated.

We have pop-up stalls during festive periods where you can sample our delicious cookies. Find out more here!

All products are carefully formulated to give one of a kind flavours, distinct textures, and great taste to satisfy the expectations of our discerning customers. However, we do take your feedback seriously, let us know how we should improve by contacting us!

Yes, we do! We participate in numerous corporate events, pop-up stores and bazaars. Email us at [email protected] for any enquiries.

We’d love to hear from you! Drop us an email at [email protected]

We accept all major credit/debit cards, Stripe.

Self-collection and walk-ins are not available as we do not have a retail store.

You may visit our CNY temporary booths listed in the link below to purchase our cookies on the spot.

www.mdmlingbakery.com/sample-your-favourite-goodies/

Majority of our products are available there except fun-size cookies, selected gift sets and frozen items.

Stocks are subjected to availability at time of visit.

Yes. You’ll be able to select your preferred delivery date upon checkout/payment. All deliveries can be done within 2 working days from order date.

As our e-commerce system is automated, we are unable to accommodate add on/changes to items in the order once payment is completed. Changes may cause disruption to our operations and delivery process, especially during this high-volume season. We strongly advise our customers to check through all details before checking out. We seek your kind understanding and cooperation.

You may visit our CNY roadshows listed in the link below to purchase more of our goodies.
www.mdmlingbakery.com/sample-your-favourite-goodies/
Stocks are subjected to availability at time of visit.

We’d love to hear from you! Drop us an email at [email protected]

We deliver from Monday to Saturday! Unfortunately, delivery timings cannot be specified. Our delivery team work very hard to fulfill all deliveries by the end of the day. We seek your understanding in delivery delays during rainy seasons and festive seasons, especially during Chinese New Year and Mid Autumn Festival.

If you know your recipient will not be available to receive the order, please let us know at least 3 working days in advance so that we can make contact and reschedule the delivery.

Should there be no response at the door, our delivery team will try their best to contact the recipient.

Our drivers are unfortunately not able to wait for the recipient to return home. In the event of an unsuccessful delivery attempt, the delivery will be marked as failed, and arrangements for re-delivery or self pick-up will be initiated on the following working day.

For any unsuccessful deliveries, redeliveries or changes of address, a re-delivery fee of $18 per location is chargeable. This must be paid before the reattempt is scheduled .

Self-collection and walk-ins are not available as we do not have a retail store. You may visit our CNY popup booths listed in the link below to purchase our cookies on the spot.

www.mdmlingbakery.com/sample-your-favourite-goodies/

Yes. You’ll be able to select your preferred delivery date upon checkout/payment. All deliveries can be done within 3 working days from purchase date.

All products are carefully formulated to give one of a kind flavours, distinct textures, and great taste to satisfy the expectations of our discerning customers. However, we do take your feedback seriously, let us know how we should improve by contacting us!

Yes, we do! We participate in numerous corporate events, pop-up stores and bazaars. Email us at [email protected] for any enquiries.